Data Protection and Privacy Policy

1.  Introduction

The purpose of this policy is to explain how KuKu London (incorporating Kuku London and Mill River Publicity) collects, protects, and uses personal data. KuKu London is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.

2.  What Types Of Personal Data Does KuKu London Collect?

KuKu London needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone, fax numbers and email addresses. KuKu London also has access to personal data that is generated over the Network utilised by KuKu London services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances KuKu London may also collect financial information about KuKu London customers and end users from third parties to enable KuKu London to assess its risks in granting credit terms and contact information about organisations KuKu London considers may be interested in KuKu London products and services.

3.  How Does KuKu London Obtain Personal Data?

KuKu London obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax, email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the KuKu London website); from third party list brokers; from resellers who pass on personal data to KuKu London about end users; and directly from the Network utilised by Kuku London services.

4.  How Does KuKu London Use The Personal Data It Holds?

4.1  Providing and Improving the KuKu London Service

Most of KuKu London’s use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, KuKu London may also use personal data to improve on the level and type of service KuKu London offers to its customers. As part of this interest in improving the service provided KuKu London may process personal data for the purposes of sales analysis and customer usage statistics.

4.2  Direct Marketing

KuKu London may from time to time inform its customers, end users and potential customers about KuKu London and KuKu London affiliate products and services and other information KuKu London feels may be of interest.

Customers and other recipients of information from KuKu London may indicate at the time they first place an order with Kuku London whether or not they wish to receive such information or at any later time by simply contacting KuKu London as indicated in paragraph 9 below.

5.  To Whom Does KuKu London Disclose Personal Data?

As a general rule, KuKu London does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where KuKu London is under an obligation by law to disclose personal data or where KuKu London has contracted with third parties to assist in providing services to KuKu London customers such as for delivery, installation and systems support services.

6.  How Does KuKu London Protect the Personal Data it Holds?

KuKu London takes customer confidentiality and security very seriously. KuKu London has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within KuKu London. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.

KuKu London will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.

7.  Customers’ Rights

The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by KuKu London specific rights to access and rectify personal data held about them. These include the right to:

7.1  Obtain from KuKu London, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;

7.2  Request the deletion or rectification of personal data which is inaccurate; and

7.3  As explained in paragraph 4.2 above to object to any unsolicited information sent by KuKu London regarding promotions or new products and services.

8.  Contact Details

If any individual wishes to contact KuKu London regarding the personal data held about them or has any other question about KuKu London’s data privacy procedures, they should direct a message via the contact form on the KuKu London website.

9.  Policy Updates

As part of KuKu London’s commitment to compliance with data privacy requirements, and to reflect changes in KuKu London’s operating procedures, KuKu London may update the terms of this policy from time to time and will post the revised policy on this page.


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